FAQ
Here are some of the common questions we're asked!
- Bandwidth & QoS Requirements for Voice and Video Calls
- Apple Device Troubleshooting
- Green Dot - What is Presence (Active/Online/Idle)?
- What is a Master Recovery Key?
- Does Wickr cooperate with the government or law enforcement?
- What is the Security State Warning for?
- Secure Link Previews
- What’s a Compliance Network?
- Mac: Location Sharing Permissions
- Adding a New Device to your Account- non-SSO Only
- Desktop: How to Uninstall/Reset App
- What is the Checkmark/Tic on my Messages?
- Smart Watch Notifications
- Windows: How to Gather Device Info
- How to: Get Support Logs from Desktop Clients
- Linux: Wickr Won't Open
- Why is my Email Address the Same as my Username?
- Enterprise User Registration - Deeplink
- Enterprise Deeplink Registration Setup - Admin
- Wickr Enterprise Thin-Client Installation
- Emoji Reactions
- Mac OSX Catalina: Wickr Permissions
- Wickr Open Access
- TCP (Transmission Control Protocol) Calling
- What Languages does Wickr Support?
- Issues Installing on Mac
- What is a Message Reply?
- Can I Call Out of Network Users?
- What does "Out of Network" Mean?
- Markdown (Formatting Text) in Wickr