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  1. Wickr Inc.
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  3. FAQ

FAQ

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Here are some of the common questions we're asked!

  • Bandwidth & QoS Requirements for Voice and Video Calls
  • Apple Device Troubleshooting
  • Green Dot - What is Presence (Active/Online/Idle)?
  • What is a Master Recovery Key?
  • Does Wickr cooperate with the government or law enforcement?
  • Issue: Windows App Shutting Down Suddenly
  • Why am I seeing a notification saying that my messages may be retained?
  • What is the Security State Warning for?
  • Secure Link Previews
  • What’s a Compliance Network?
  • Mac: Location Sharing Permissions
  • Adding a New Device to your Account- non-SSO Only
  • Desktop: How to Uninstall/Reset App
  • What is the Checkmark/Tic on my Messages?
  • Smart Watch Notifications
  • Windows: How to Gather Device Info
  • How to: Get Support Logs from Desktop Clients
  • Linux: Wickr Won't Open
  • Why is my Email Address the Same as my Username?
  • Enterprise User Registration - Deeplink
  • Enterprise Deeplink Registration Setup - Admin
  • Wickr Enterprise Thin-Client Installation
  • Emoji Reactions
  • Mac OSX Catalina: Wickr Permissions
  • Wickr Open Access
  • TCP (Transmission Control Protocol) Calling
  • What Languages does Wickr Support?
  • Issues Installing on Mac
  • What is a Message Reply?
  • Can I Call Out of Network Users?
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