Applies to:
Adding a New Device:
- You must already have a Wickr account and the Wickr Pro/Me app installed on a different device. If not, see:
* https://support.wickr.com/hc/en-us/articles/360001769794-Wickr-Pro-User-Activation-Steps for WickrPro or
* https://support.wickr.com/hc/en-us/articles/115002776333-Create-and-Register-a-Wickr-Me-Account for Wickr Me - Now, to add another device to your existing account, open the app on your new device.
- Enter your credentials (sign-in screen) and press enter or click/tap "Continue" or "Continue with Email."
- Enter your password and click/tap "Sign In"
- If your administrator has required 2 Factor Authentication on your network, see below
- Wait until the password screen is replaced by the welcome screen on the new device.
(PRO ONLY) If your admin has Require 2 Factor Authentication enabled on the network, you will need to complete the following verification after entering your password:
WITH a secondary device:
- You will see the following screen on your newly added device requesting a code:
- Open the Wickr Pro app on your initial device that you registered already
- Click/tap "Get Code" to view the code
- Enter the code and hit "Submit"
WITHOUT a secondary device:
- You will see the following screen on your newly added device requesting a code:
- Click/tap the "Verify Using Email" option at the bottom
- Open your email to the Wickr email containing the code
- Enter the code and hit "Submit"
If you have any questions, issues, or feedback, please contact support@wickr.com!
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