Adding a New Device to your Account- non-SSO Only

Applies to:

Adding a New Device:

1. You must already have a Wickr account and the Wickr Pro/Me app installed on a different device. If not, see:
   * https://support.wickr.com/hc/en-us/articles/360001769794-Wickr-Pro-User-Activation-Steps for WickrPro or
   * https://support.wickr.com/hc/en-us/articles/115002776333-Create-and-Register-a-Wickr-Me-Account for Wickr Me
2. Now, to add another device to your existing account, open the app on your new device.
3. Enter your credentials (sign-in screen) and press enter or click/tap "Continue" or "Continue with Email."
   
4. Enter your password and click/tap "Sign In"
   
5. If your administrator has Account Takeover Protection enabled on your network, see below
6. Wait until the password screen is replaced by the welcome screen on the new device.
   

(PRO ONLY) If your admin has Account Takeover Protection enabled on the network, you will need to complete the following verification after entering your password:

WITH a secondary device:

1. You will see the following screen on your newly added device requesting a code:
   
   
2. Open the Wickr Pro app on your initial device that you registered already
   
3. Click/tap "Get Code" to view the code
   
   
4. Enter the code and hit "Submit"
   
   

WITHOUT a secondary device:

1. You will see the following screen on your newly added device requesting a code:
   
   
2. Click/tap the "Verify Using Email" option at the bottom
   
3. Open your email to the Wickr email containing the code
4. Enter the code and hit "Submit"
   
   

If you have any questions, issues, or feedback, please contact support@wickr.com!