Why Can't I Send or Receive Files?

Your pictures and other files may not go through if the timestamp on the file/image message does not match what is being reported by your device.

To resolve, please try setting the time/date to automatically update on the device, then restart the device, open Wickr, and try sending attachments again:

Android:

https://www.androidcentral.com/why-wont-my-phone-keep-right-time (the "manual" version then the "forced" version if manual does not work.)

iOS:

https://support.apple.com/en-us/HT203483

Windows:

https://www.makeuseof.com/tag/3-reasons-windows-computer-loses-time-date/ (#2)

Mac:

http://osxdaily.com/2016/05/07/fix-mac-showing-wrong-time-date/

Ubuntu:

https://www.digitalocean.com/community/tutorials/how-to-set-up-time-synchronization-on-ubuntu-16-04

If your images/files are still not going through, please contact wickr-support@amazon.com and let us know!