Wickr Pro - Account Suspension or Lockout

Applies to:

In the event you've forgotten your password and have become locked out in Wickr Pro, you'll need to have an Administrator unsuspend your account, then reset your password through the app.

• If you are a Pro end user (not an admin):
  You will need to contact a Wickr Pro admin on your network. You can find one of these on the initial emailed invitation to Wickr Pro, or contact wickr-support@amazon.com so we can guide you to an admin.
• If you are a Pro admin:
  You will need to ask another admin on the account to unsuspend you, or alternatively support@wickr.com if you are the solitary admin on the network.

To Reset your Password:

1. You can begin this process by clicking Forgot Password? from the login screen.

2. Once clicked, you'll be presented with the following info screen about password resets:

3. Clicking Reset password takes you to the next screen, where entering your email address sends you a verification email.

NOTE: This password reset email will expire in 21 days.

4. Leave the Wickr application open on the device you requested the password reset with. Putting the app into the background while you switch to the mail app on the same mobile device is fine, but the app should not be force closed for the next steps.

5. Open the "Verify your email" link or the alternate link below it in a browser:

6. Some browsers will open the Wickr Pro app automatically, but if yours does not, please return to the still-open Wickr Pro app and follow the prompts to create and confirm your new password.